CGB Change Process©
Against the background of numerous change projects, we have developed a Meta-Model of Change Management (CGB-CP©), which guides our consulting.
We differentiate five phases, which include tasks that are relevant for the success of a change project:
i.e. clarifying the change process beforehand (as a rule of thumb: with the initiator, person responsible and/or with the most effected leaders, who will carry responsibility for the change process). Points of discussion will be the goal, the implications for the organization as well as the circumstances under which the change process will be executed.
i.e. specifications of the steps to be taken in the change process. Usually one needs to include further participants and to decide who will be responsible for the whole.
i.e. create awareness for the problem and its urgency. Awareness activities would need to precede a plan for unfreezing if among those responsible there might be some who lack this awareness (otherwise leadership commitment would be missing).
i.e. implementing the agreed measures and concepts. Most measures will deal with those most affected. Important are monitoring and well organized feedback.
i.e. after the implementation per se, keeping an eye on the new concept’s integration, fine tuning and anchoring it within the organization as well as deriving further supporting measures.